Tech Support Specialist

Job Title: Tech Support Specialist

Position Type: Volunteer

About Us:

The Verification Unit (VU) is a community effort dedicated to defending Ukraine by combating cybercrime and online scams. Our mission involves the protection of individuals from falling victim to scams while actively pursuing and exposing those responsible for fraudulent activities. Our technology infrastructure plays a vital role in achieving these goals.

Position Overview:

As a Tech Support Specialist at the Verification Unit, you will play a crucial role in providing technical assistance and guidance to our team members. Your primary responsibilities will involve assisting with common IT-related issues, troubleshooting problems, and ensuring that our technology tools function smoothly. Your support ensures that our focus remains on our mission of combating online scams and cybercrime.

Key Responsibilities:

User Assistance:

• Provide prompt and effective technical support to team members who encounter IT-related challenges.

• Assist with resolving common issues related to software, hardware, and online platforms used by the organization.

Problem Solving:

• Troubleshoot and resolve user-reported issues, including login problems, access issues, and software glitches.

• Collaborate with team members to identify and address technical challenges.

User Training:

• Offer basic training and guidance to team members on using technology tools.

• Assist users in navigating and making the most of these platforms.

Documentation:

• Create and maintain user-friendly documentation, guides, and FAQs to help team members with common IT queries.

• Ensure that procedures and solutions are well-documented and accessible.

Qualifications:

• Basic knowledge of computer hardware, software, and online collaboration tools.

• Strong problem-solving and analytical skills.

• Clear and effective communication skills to assist users with technical issues.

• Ability to patiently guide users through technical challenges.

• Willingness to learn and adapt to new technology tools and platforms.

• Attention to detail and a commitment to ensuring smooth technology operations.

Additional Information:

• This position is volunteer-based, and no monetary compensation is provided.

• Tech Support Specialists will primarily assist with common and straightforward IT issues faced by team members.

• Training and resources will be provided to help Tech Support Specialists excel in their role.

• Tech Support Specialists should be able to dedicate about 10-15 hours per week on average.

Additional Requirement: 

Background Check

Please note that for this role, The Verification Unit conducts a thorough background check on all potential candidates. This step is crucial for ensuring the safety and integrity of our work, especially considering the sensitive nature of the information we handle. We appreciate your understanding and cooperation in this process. Rest assured, this process will be conducted with the utmost respect for your privacy and confidentiality.

How to Apply:

To apply for the position of Tech Support Specialist at the Verification Unit, please submit your application via info@verification-unit.com. Include a brief statement of your interest, any relevant technical experience, and your willingness to assist team members with basic IT challenges.

Your role as a Tech Support Specialist will contribute to the efficient functioning of our organization, allowing us to focus on our mission of combating online scams and cybercrime. We invite individuals with a passion for technology and helping others to apply for this role.

Note: The average weekly hours are adjustable based on volunteer availability and contribution willingness.